Our solution
A premium front desk, run from one hub
What changes for your hotel, how the Holobox runs behind the scenes, and how it connects to the systems you already use.
Benefits
What changes when the desk moves to the hub
Premium guest experience, centralised.
Real, trained receptionists and hospitality-first processes give every guest the same high standard, at every hour and every location, without the limits of on-site staffing.
Structural cost reduction.
up to40–65%¹savings on front office costs, while keeping full coverage.
Night, day, or around the clock. Coverage from one central hub.
Scalable & future-proof.
Open integrations, full data ownership and a proven tech stack. Add a second property without adding a second desk. No vendor lock-in.
Predictable cost.
A monthly service fee based on your rooms, service hours and volume. No overtime, no last-minute replacements to organise.
- Rooms
- Service hours
- Volume
¹ Estimate based on the Presence Hospitality operating model. Actual savings depend on property size, service hours and volume.
How it runs
Behind the box
Holobox installation
In your lobby or at reception, Mini or full-size, with a redundant internet connection.
Secure connection
Encrypted link (VPN) to the Presence Hospitality hub, with monitoring and privacy signage on site.
Live service
Check-in and check-out, ID verification, key resets, payments, questions and upsell.
Fallback & incidents
SLA playbooks, a local contact and a clear security escalation path.
Dashboards & reporting
KPIs such as wait times, first contact resolution and NPS, plus audit logs and quality reviews.
Integrations
Works with the systems you already run
Reservations, guest data, keys and payments flow between the kiosk, the Holobox, our hub and your PMS, so our agents see exactly what your guest sees. You keep full ownership of your data.
Using a different PMS? Tell us in your demo request and we'll review compatibility.
Ready to see it live?
Book a demo with a real receptionist in the Holobox.