Onboarding
From first call to go-live
A structured handover. We only take over the desk once everything has been tested.
- 01
Intake & site survey
We learn how your hotel runs today (rooms, team, systems, service hours) and walk the full guest journey with you: booking, pre-arrival, check-in, stay and check-out.
You getA clear picture of your current front office
- 02
Service design
Together we agree the scope: hours, languages, channels and service levels, what stays on site, and who is called when something escalates.
You getA service scope you sign off on
- 03
Holobox installation
We install the Mini or full-size Holobox and set up a redundant, secure network connection to our hub.
You getHardware live in your lobby
- 04
Integration
We connect your PMS, access systems, payment processing and ID verification, with the right roles and permissions.
You getSystems tested end to end
- 05
Playbook & training
We write your scripts, templates, escalation rules and agent knowledge base, and train our agents and your on-site team.
You getA service playbook tailored to your hotel
- 06
Pilot & go-live
We run a controlled pilot with test scenarios and KPI tracking, then the hub takes over the desk. Regular reviews keep improving the service.
You getYour front office, run by Presence
Before we go live
- Critical integrations tested
- Escalation contacts confirmed
- Hub and on-site teams trained
- Guest communication and fallback procedures ready
What we monitor from day one
- Service levels (SLA)
- Pre-arrival completion
- Check-in success rate
- Incidents per 100 stays
- Guest satisfaction
- First contact resolution
Ready to see it live?
Book a demo with a real receptionist in the Holobox.