Presence Hospitality · Front office as a service
Stop hiring front desk staff.
A fully staffed reception, without staffing every shift on site. When guests need help, a real receptionist from our Amsterdam hub appears live in your lobby, day or night.
Or email us info@presence-hospitality.com
Built for independent hotels and hostels · Live in the Netherlands
- Built in Amsterdam
- Real receptionists, not AI, not a recording
- 24/7
The problem
Your reception should not cost the same at 3 PM and 3 AM.
A traditional desk is staffed at the same level around the clock, while guests mostly need you at check-out and check-in. At night, you pay for waiting.
The guest journey
How it works
From the front door to the room, without a queue, and never without a person when it matters.
- Step 01 / 06
Arrive
Your guest walks into the lobby. No queue, no bell, no waiting for someone to come back from the back office.
- Step 02 / 06
Check in at the kiosk
They enter their last name and booking number. The reservation is pulled from your PMS, ID is verified and payment is taken on the spot.
- Step 03 / 06
Something needs a human
A card that won't go through. A booking under a different name. A question about parking.
- Step 04 / 06
One tap to call
The guest presses call on the Holobox. The call goes straight to the Presence Hospitality hub.
- Step 05 / 06
A person appears
A trained receptionist answers live and appears as a life-size hologram, at eye level, face to face.
- Step 06 / 06
Sorted
The agent resolves it directly in your systems: payment, key reset, room details. Your guest heads upstairs.
Arrive
Your guest walks into the lobby. No queue, no bell, no waiting for someone to come back from the back office.
Want to see it with your own eyes?
Book a demo
Real people
Who answers your guests?
No avatar, no recording, no chatbot. When your guest presses call, a trained receptionist answers live from our hub in Amsterdam.
Hospitality professionals
Our own core team plus certified hospitality partners.
Trained to one standard
Shared standards and SOPs, and a playbook we write for your hotel.
Live, every time
Never a recording or a chatbot. Day, night or 24/7.
In your guests' languages
Multilingual receptionists; the languages are agreed per hotel.
The business case
Pay for service, not for waiting.
Structural cost reduction.
up to40–65%¹savings on front office costs, while keeping full coverage.
Night, day, or around the clock. Coverage from one central hub.
Predictable cost.
A monthly service fee based on your rooms, service hours and volume. No overtime, no last-minute replacements to organise.
¹ Estimate based on the Presence Hospitality operating model. Actual savings depend on property size, service hours and volume.
See packages and pricingWhat if…
What if something goes wrong?
Straight answers to the questions hotel owners ask us first.
All questions hotel owners ask usThe internet goes down?
Every Holobox runs on a redundant internet connection to our hub. The fallback procedures for your hotel are agreed during onboarding and ready before we go live.
The Holobox or the kiosk is unavailable?
Guests can also reach our hub by chat and telephone. What happens on site is part of the fallback procedures we agree with you before go-live.
A guest becomes aggressive, or there is an emergency?
Security escalation follows clear protocols. We coordinate with your local contact or security partner, as agreed in your service design.
Something can't be solved remotely?
Before go-live we agree what stays on site and who is called when something escalates. Your hotel always has a local contact.
The internet goes down?
Every Holobox runs on a redundant internet connection to our hub. The fallback procedures for your hotel are agreed during onboarding and ready before we go live.
The Holobox or the kiosk is unavailable?
Guests can also reach our hub by chat and telephone. What happens on site is part of the fallback procedures we agree with you before go-live.
A guest becomes aggressive, or there is an emergency?
Security escalation follows clear protocols. We coordinate with your local contact or security partner, as agreed in your service design.
Something can't be solved remotely?
Before go-live we agree what stays on site and who is called when something escalates. Your hotel always has a local contact.
Start small
Start with nights. Expand later if it works.
Many hotels start with Night-Only: late arrivals, questions and incidents handled remotely, with no night staff on site. Day + Evening and 24/7 are there when you want them.
Compare the packagesOnboarding
Nothing changes until everything works.
Six steps, and we only take over the desk once everything has been tested.
- Intake & site survey
- Service design
- Holobox installation
- Integration
- Playbook & training
- Pilot & go-live
The Holobox
One tap. A real person.
Mini or full-size, in your lobby or at reception. When a guest presses call, a receptionist appears life-size, at eye level, and helps them on the spot.
Your guest arrives
Late, tired, with luggage. The kiosk takes care of the routine.
They press call
Something needs a person. One tap on the Holobox.
A receptionist appears
Life-size, at eye level, and sorts it out there and then.
Behind every Presence is a real person.
Your guest sees a receptionist working live from our hub in Amsterdam, not a recording.
Meet the reception team that could answer your guests tonight.
Book a live demo and speak to a Presence receptionist through the Holobox.